Delivery & Returns Policy
Delivery Information
At ABIT Padel, we work with a number of trusted suppliers to offer a wide range of products. As a result, delivery times may vary depending on the item ordered.
Delivery Times
•Estimated delivery times are displayed on individual product pages where available.
•Products may be dispatched from different suppliers and locations.
•If your order contains multiple items, they may arrive separately.
•Standard delivery times typically range from 3 to 15 working days, although some products may take longer depending on supplier availability and shipping circumstances.
Please note that delivery estimates are provided in good faith but are not guaranteed.
Order Processing
Orders are usually processed within 1-3 working days of receiving payment.
Once your order has been dispatched, you may receive tracking information where available.
Delivery Delays
Whilst we make every effort to ensure timely delivery, delays may occasionally occur due to:
•Supplier stock issues
•Courier delays
•Customs processing (where applicable)
•Adverse weather conditions
•Public holidays or peak periods
We will keep customers informed of any significant delays as soon as we are notified.
Incorrect Delivery Information
Customers are responsible for ensuring all delivery details are accurate at the time of ordering. We cannot accept responsibility for delays or additional delivery costs arising from incorrect address information.
Returns Policy
We want you to be completely satisfied with your purchase.
Your Right to Cancel
Under the Consumer Contracts Regulations, customers have the right to cancel their order within 14 days of receiving their goods for most items purchased online.
To exercise your right to cancel, please contact us via:
Email: admin@abitgroup.co.uk
You then have a further 14 days to return the goods to us.
Conditions for Returns
To be eligible for a return:
•Items must be unused and in their original condition.
•Items should be returned in their original packaging where possible.
•Proof of purchase must be provided.
We reserve the right to reduce refunds if returned goods show signs of use beyond that necessary to inspect them.
Non-Returnable Items
The following items cannot be returned unless faulty or not as described:
•Personalised or custom-made products
•Perishable goods
•Sealed goods which are not suitable for return for health or hygiene reasons once opened
•Digital products or downloadable content once accessed
- Faulty or Damaged Items:
If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery and provide photographs where possible.
We will arrange a replacement, repair, or full refund as appropriate.
Return Costs - If an item is faulty, damaged, or supplied incorrectly, we will cover the return postage costs.
•For change-of-mind returns, customers are responsible for the return shipping costs unless otherwise agreed.
Refunds
Once we have received and inspected the returned item, refunds will normally be processed within 5-10 working days to the original payment method.
Contact Us
If you have any questions regarding delivery or returns, please contact:
ABIT Group Ltd
Email: admin@abitgroup.co.uk